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Professional Builder Magazine  - Flood Professionals promotional terms & conditions

When booking a single place on the Flood Professionals Flood Protection Installation Training Course, a discount of 5% will apply on the training course element only.

When booking two or more places on the Flood Professionals Flood Protection Installation Training Course, a discount of 10% will apply on the training course element only.

The discount does not apply to any of the other BSI certification costs.

To qualify for the discount, all courses must be booked by 31st March 2016 and paid for in full before course attendance or 30th April whichever is the sooner.

 All discounted courses must be undertaken by 30th June 2016.

All other standard Flood Professionals Flood Protection Installation Training Course terms & conditions apply.

Standard Flood Professionals Flood Protection Installation Training Course Terms & Conditions

These terms and conditions are effective from December 2015 and form a binding agreement between ‘us’ (Flood Professionals Ltd) and ‘you’ (customer).  We reserve the right to make changes without notice.

1. Application (pre-requisite)

Before a training course can be booked, you will need to submit a completed Flood Professionals application form at least 25 working days prior to the required (provisional) course start date.

In order for your application to be processed, it must be fully complete and submitted with all required supporting documentation, together with payment; this will either be a non-refundable deposit or payment in full; depending upon the required course date (see 4.)

2. Confirmation
If your application is successful, you will receive written confirmation along with an invoice for the course and registration fees due. Once full payment is received, your course place will be confirmed in writing.

We reserve the right to refuse an application in the event that associated criterion are not achieved.  In this instance, all course and application fees (minus the deposit amount) received by us, will be refunded to you, within 10 working days.

3. Price
Application and all course prices are available in our course literature.  We reserve the right to make price revisions without notice.

Course prices include a buffet lunch (please ensure course attendee dietary requirements of are advised prior to the confirmed course date) and all training course equipment and materials.

Course prices exclude any costs associated with course attendance, such as travel, accommodation (local hotel information will be made available in our written confirmation (see 2.) or upon request). 

All published prices are subject to VAT, at the current rate.    

4. Payment

A non-refundable deposit is required with each application 20 working days prior to the required (provisional) course start date.

Full and clear payment is to be received by us no later than 20 working days prior to secure your provisional course date, unless booking is less than 4 weeks in which case full payment will be due with your application.  Receipt of full payment brings into existence a legally binding contract between us on these terms and conditions.

Payment is required in UK Sterling (GBP) and made by BACS, credit/debit card or cheque; please note that all credit card transactions are subject to a 2.5% surcharge.

5. Cancellation and amendments by you

All requests for cancellation or amendment must be provided to us in writing.

If the course attendee is unable to attend the training course, the appropriate cancellation charge will apply* (see table below):

Working days before the course start date - Refund applicable (all excl. non-refundable deposit)
20 days  - Application and course fee
Between 5 - 15 days  - Application fee and 50% of course fee
Between 1 - 5 days or failure to attend - Application fee only

*Excluding extenuating circumstances; which we reserve the right to use our discretion. 

All refunds authorised by us will be processed within 10 working days.

You are able to conditionally* transfer a course place once per course booking to another attendee no later than 5 working days prior to the training course start date.  After this standard cancellation charge will apply.  

*We are provided with section 1 of the application form with the required supporting documentation for the new applicant and all required verification checks are satisfactory.

6. Cancellation and amendments by us

In the event of there being insufficient attendees booked onto a course we reserve the right to cancel or postpone the course at any time without incurring any liability.

We will endeavour to notify you of cancellation as soon as possible. Alternative course dates will be offered or a full refund will be issued minus the non-refundable deposit payment.

7. Training

It is your responsibility to ensure that all course attendees have the necessary skills and required capacity to attend the training.

Course attendees will require adequate numeracy, literacy and physically skills to undertake the theoretical and practical aspects of the course.

Course attendees should have a minimum of 2 years background in construction and have extensive general DIY practical experience including the use of all associated tools and equipment.

It is the responsibility of the course attendee to ensure that they arrive on time during the duration of the course. We are unable to delay course start times due to the amount of content on the course.

Due to time restrictions we are unable to re-cover any content that is missed.

8. Assessment

The training course assessment comprises two parts:

8.1 First Stage Assessment (training centre)

There are various assessments during the course, both theory and practical.
Course attendees must pass each assessment in order to pass the course and gain certification.

We will allow 2 attempts for each assessment.

The decision of the assessor is final.

If a course attendee fails an assessment, they will fail the course. We will provide feedback in writing to the correspondence address provided on the application form.

Course attendees are able to re-sit the failed assessment at a later date, however this will be fully chargeable.

Course attendees will be invited to appeal via the Flood Professionals appeals process. All appeals must be made in writing within 20 working days of the course.

8.2 Second Stage Assessment (on site at property installation address)

All course attendees that complete the full course are required to have a second stage assessment. This assessment will be conducted by our assessor on the first day of the Kitemark Installation, at the associated property owner’s address.

If the course attendee does not pass this stage, a re-assessment will need to be arranged and will be fully chargeable at our daily rate.

Once a course attendee has passed the Second stage assessment, the Flood Professionals certificate and ID card will be posted to the correspondence address provided on the application form. The company will then be added to the Flood Professionals directory on the website and the Flood Professionals BSI Kitemark certificate.

9. Monthly Subscription

Monthly subscription fees will commence 3 months after the course, these are to be set up as an automatic payment on a pre-determined date of each month. This payment will be due irrespective of whether the course attendee has completed the second stage assessment.

10. Intellectual Property

All course material is covered by copyright law, therefore no part of our training materials may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, without our prior written permission.